Terms and Conditions
‘WDM&G Ltd Parking Facility Agreement Last updated on July 2017
Please take a moment to look through our terms and conditions. If you should have any enquiries relating to our terms and conditions please do not hesitate to contact us.
We Deal Meet and Greet Ltd (Company No: 09353168)
152 City Road
London EC1V 2NX
1. This Agreement
1.1 This agreement is made between the customer (“Customer”) who has booked a parking space or spaces through “We Deal Meet and Greet Ltd” (WDM&G Ltd) by whatever means, including but not limited to the website (“Website”), app, mobile device or phone contact centre and other methods as may be offered from time to time and the owner, car parking company, car parking supplier or operator (“Owner”) of the parking space(s) (the “Parking Facility”) which has been supplied to the customer by way of licence. The Parties and details of the Parking Facility and the period for which the Parking Facility has been booked (the “relevant Period”) are set out in the confirmation sent electronically by WDM&G Ltd to the Customer and the Owner on completion of the booking.
1.2 WDM&G Ltd is an agent for the Owner. Your car-parking contract is made with the Owner concerned, on its terms and conditions. Each Owner will generally accept responsibility for its own negligence and will maintain an insurance policy accordingly. It will not accept responsibility for the acts of any third party and neither will it accept responsibility for your car or anything in it, which is covered by any other insurance policy. Each Owner's terms and conditions are exhibited at each car park or are available on request.
1.3 WDM&G Ltd is a price comparison site and is a one-stop shop that makes it easy for customers to find the right deal on parking sites by the owners. WDM&G Ltd provide a comparison service which lists a range of owners’ parking sites, fees and services. WDM&G Ltd acts as an agent on behalf of the customer and owner to book the parking space with the Owner at the consent of the customer.
1.4 The Owner represents and warrants that it is the owner of the Parking Facility or the person who is duly authorised to arrange licensing of the Parking Facility.
1.5 The Customer agrees that he is responsible for ensuring that any person he allows to park the vehicle at the Parking Facility complies with these terms and conditions.
1.6 WDM&G Ltd is the owner’s comparison price agent for the purpose of this agreement but is not the Owner. This agreement is between the Customer and the Owner. WDM&G Ltd shall have no obligations to the Customer or the Owner under this agreement and the Owner and the Customer each release WDM&G Ltd, its contractors, employees and agents from any liability arising in respect of any claims or disputes between the Owner and the Customer.
1.7 The Owner grants a license to the Customer to use and occupy the Parking Facility during the Relevant Period set out in the confirmation. The Customer has security of tenure or right to exclusive possession of the Parking Facility.
1.8 The parties acknowledge that WDM&G Ltd has no control over the conduct or acts of either the Customer or the Owner and WDM&G Ltd excludes all liability in this regard to the fullest extent permissible by law.
1.9 The Owner will disclaim any liability, if the Customer does not notify them of any loss or damage to his vehicle before he leaves the car park.
1.10 Local Owners do not accept liability for the following:
• Loose items or articles not otherwise permanently affixed to the vehicle.
• Damage to windscreen or windows.
• Mechanical or electrical defects to the vehicle, as these can arise at any time.
• Hire charges or hotel charges, however so incurred.
• Personal possessions left in the vehicle.
1.11 Some Owners extend their own insurance, on payment of an additional premium, to include cover for some matters for which they would not normally accept liability. WDM&G Ltd encourage the Customer to take this extra insurance, details of which may be available at the car park reception.
1.12 The Owner may require the Customer to use alternative car parks to the ones indicated, particularly at peak periods.
1.13 It is important that the Customer keeps his car parking receipt safe whilst on holiday. Local Owners have a lien for all charges due and will only release the customer’s car on production of this receipt or payment of the appropriate amount.
2. Booking and Payment
2.1 The Owner reserves the right to change the tariffs from time to time.
2.2 WDM&G Ltd is authorised by the Customer and the Owner to handle the booking and payment process on the Owner’s behalf.
2.3 Payment shall be made in full to WDM&G Ltd (as the Owner’s agent) in accordance with the provisions on the website prior to the Customer’s use of the Parking Facility. A booking fee may be charged in order to process the payment, details of which will be clearly stated on the Website.
3.1 Under the provisions of regulation (2)(h) of the Consumer Protection (Distance Selling) Regulations 2000, the provision of the Parking Facility is to constitute “transport or leisure services” which do not entitle the Customer to a unilateral right of cancellation.
3.3 The Owner shall honour all bookings.
3.4 If the Owner has to cancel the Customer’s booking due to exceptional circumstances beyond the Owner’s reasonable control, the Owner agrees to inform WDM&G Ltd. The parties agree that WDM&G Ltd will be instructed to contact the Customer with proposals for suitable alternative parking to be provided by another registered WDM&G Ltd client.
3.5 WDM&G Ltd gives no guarantees, warranties or assurances that alternative parking can be found and accepts no liability arising from the failure of the Owner or the Customer to honour the booking or for the costs of alternative parking or other costs arising directly or indirectly as a result of the breach of any terms of this agreement.
3.6 The Owner agrees that if it needs to cancel a Customer’s booking and the circumstances are not exceptional or not beyond the Owner’s reasonable control the Customer will be entitled to a full refund (if a suitable alternative cannot be arranged by WDM&G Ltd) and the Owner also agrees to discharge any additional cost which is payable by the Customer for suitable alternative parking arrangements (up to a maximum of £50)
4. Cancellations and Amendments Charges
4.1 Cancellations must be made in writing and will take effect from the date received by WDM&G Ltd. No cancellations will be accepted verbally.
4.1.1 For any cancellations made outside the 48 hour period will be subject up to 50% cancellation charge, unless a cancellation protection charge is purchased at the time of the booking.
4.1.2 A cancellation protection of £2 is non-refundable. This will waive the cancellation charges but the administrative charges will still apply.
4.1.3 Customers with the cancellation protection are unable to avail this service if they decide to cancel within 48 hours of their booking. Clause 4.4 will apply in this case.
4.2 All bookings are subject to cancellation charges per car as follows:
• Outside of 48 hours of first parking date: £11.95 administration charge.
• Within 48 hours of first parking date: 100% charge.
• Owners Parking Express SuperSaver, Summer Special SuperSaver products can be cancelled or amended but not refundable.
• Advance products cannot be cancelled or amended. (Advance products indicated by the word "Advance" in the name of the product.)
4.3 Any changes made to a booking will be subject to amendment charges as follows:
• Outside of 48 hours of first parking date: any additional cost of parking.
4.4 Within 48 hours of first parking date: £11.95 or 50% of cost of parking; (whichever is the lesser) and any additional cost of parking.
4.5 Customers shall be bound to this agreement for the duration of the booking period as provided in the booking details. Any time beyond this period will be subject to the terms and conditions of the Owner and not WDM&G Ltd.
4.6 For any cancellation Booking confirmation postage and sms confirmation is non-refundable if you have purchased on the time of booking with us.
5. End of period of use
5.1 The Customer must vacate the Parking Facility and cease using the Parking Facility by the end of the contract period of use, as stated in the confirmation.
5.2 If the Customer fails to vacate the Parking Facility at the due time, then the Customer shall be required to pay the additional fees set out in the Owner’s entry on the Website.
6. Customer Obligations
6.1 The Customer is solely responsible for his health and safety of his vehicle while it is at the Parking Facility. The Owner is not responsible for ensuring the safety or security of the Customer or the vehicle. The Customer should refer to the signage at the Parking Facility for further information.
6.2 The Customer warrants that they will:
• Keep the Parking Facility clean, tidy and clear of rubbish and leave the Parking Facility in the same condition as they find it.
• Park the vehicle in the Parking Facility without obstructing any adjoining or nearby parking spaces or property and in compliance with the signage at the Parking Facility.
• Observe any restrictions on the opening hours of the Parking Facility at the point of booking.
6.3 The Customer shall remove all possessions and leave only the keys/codes required to move his vehicle. In the interests of efficient operation the customer must be prepared to leave his car keys with car park staff if requested to do so unless otherwise stated.
6.4 If the customer is charged by the car park because he do not follow the correct entry or exit procedures or present his voucher, WDM&G Ltd may not be able to obtain refunds on his behalf.
6.5 The customer must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed and holds a current MOT if applicable. The Owner reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left with the vehicle at the time of handing it over to the driver. (Unless the customer has booked a self-park product). It will be necessary in the exercise of the rights conferred upon the Owner under this condition, for the owner’s chauffeur to have the right to drive or otherwise take the vehicle on the public highway. The Owner’s chauffeurs are fully insured by the company for this purpose.
7. Owner Obligations
7.1 The Owner shall ensure that the Parking Facility is properly and accurately described on the Website listing and in particular will specify if the Parking Facility is not suitable for certain types of vehicles or if there are any access restrictions.
7.2 The Owner will ensure that the Parking Facility is available for the duration of the period for which it has been booked and will not prevent or obstruct the Customer from the parking in the Parking Facility.
8. Limitation of Liability
8.1 In no event of circumstance shall WDM&G Ltd be liable for any special, indirect or consequential damages, or any damages whatsoever resulting from loss of use arising from the use or in connection with the use or performance of the site provided by the owner.
8.2 WDM&G Ltd will not be liable for any economic, business, or financial damage, nor for any indirect or consequential loss to the customer arising as a result of use of the site, including but not limited to any parking space listed on the site.
8.3 WDM&G Ltd will not be liable in the event of a claim made by either party (Owner or Customer) once entered into an agreement, and shall not be required to return any monies received to either party in such circumstances. Any claims made by the customer should be made directly against the Owner.
8.4 WDM&G Ltd will not be liable for any loss or damage to either party in the event of a claim. All penalty fines or summons received either by the owner or the customer should be dealt with directly with each other and not with WDM&G Ltd.
9. Force Majeure
9.1 For the purposes of this agreement, a Force Majeure Event means an event beyond the reasonable control of the Owner including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Owner or any other party), failure of a utility service or transport network, act of god, war, riot, civil commotion, malicious damage, compliance with any law or any governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
10.1 Neither the Owner nor the Customer shall, without the prior written consent of the other party, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under this agreement.
10.2 If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
10.3 A waiver of any right of this agreement or law is only affective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under this agreement or by law shall constitute a waiver of that or any right or remedy , nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single partial exercise of such right or remedy prevents or restricts the further exercise of that or any other right or remedy.
11. Our guide to how we will handle your complaint
11.1 WDM&G Ltd is committed to providing the best possible service. On the rare occasions that our service has not lived up to our own high standards, we want you to tell us – as this is the only way we will be able to improve our service.
11.2 If we haven't met your expectations for any reason, this guide explains how to make a complaint and how we'll handle your complaint. You can also download our complaints guide. (opens as a PDF)
12. If your complaint is about a provider
12.1 If you've purchased a product through our website, and you have a complaint about the provider, then you should address your complaint directly to that company.
12.2 To find out how to raise your complaint, please refer to your provider's complaint procedure which you should find on their website. We can't accept liability for errors made by your selected provider, or answer any complaints on their behalf.
12.3 If you wish to raise a formal dispute, you can do so through the European Commission's Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body.